Fv7 FAQ – Answers to All Your Questions

Under fv7's policy, each individual may only have one account you may keep it. However, creating multiple accounts is strictly prohibited — if detected, all accounts may be suspended and balances forfeited.

KYC (Know Your Customer) verification is required for faster withdrawals. Go to Profile Settings and upload the front and back of your national ID along with a selfie. Verification is usually completed within 24–48 hours.

To change your email or phone number, please contact support. Your password can be changed directly from Profile Settings. Updating your name or date of birth may require KYC documentation.

On the login page, click the "Forgot password?" link. Enter your registered mobile number or email address. An OTP will be sent to you. Once verified, set your new password.

Use Self-Exclusion for a temporary break (Profile > Responsible Gaming). To permanently close your account, send a request to support@fv7.biz. Make sure to withdraw your balance before closing.

fv7 strictly For players aged 18 and above . Age is verified during registration and confirmed through KYC. Accounts found to belong to minors will be closed immediately.

First, check your spam or junk folder. If it's not there, go to the login page and use the "Resend Verification Email" option. If you still haven't received it, contact us at support@fv7.biz.

fv7 supports the following payment methods:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: All major banks
• Card Payment: Visa, Mastercard

Deposits are instant across all payment methods.

Minimum deposit amount at fv7 ৳200. The maximum amount may vary depending on the payment method. For large deposits, please contact support.

Deposits are usually instant. If there's a delay, wait 5 minutes and refresh the page. If it still hasn't arrived, contact support with a screenshot of your payment and your transaction ID.

fv7 does not charge any deposit fees. However, your payment provider (such as bKash or your bank) may apply their standard transaction charges.

No. Per fv7's policy, deposits must be made from your your own payment account own account. Deposits from third-party accounts will not be accepted and will be returned.

Go to Profile Settings → Responsible Gaming and set your daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately; increasing one requires a 7-day waiting period.

Your wallet balance is updated as soon as the deposit is confirmed, and you can start betting immediately.

For KYC-verified accounts, typically 15 minutes to 2 hours withdrawals are processed within this timeframe. Unverified accounts may take 24–72 hours. Bank transfers take 1–3 business days.

Minimum withdrawal amount ৳500. Winnings earned from a bonus must meet the applicable wagering requirements before they can be withdrawn.

The reason for rejection will be sent to your email. Common reasons include: incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. Resolve the issue and reapply, or contact support.

There is no daily limit on the number of withdrawals at fv7. However, each withdrawal must be a minimum of ৳500. It is advisable to consolidate larger amounts into a single withdrawal.

fv7 does not charge any processing fee for withdrawals. However, your mobile banking provider or bank may apply their standard charges.

Withdrawal funds will be sent to your registered or verified payment account. Withdrawing to a third party's account is strictly prohibited.

Withdrawals typically remain pending for 15 minutes to 2 hours. If yours has been pending for more than 2 hours, contact support with your transaction ID.

Simply make your first deposit after registering and the welcome bonus will be credited to your bonus wallet automatically. No promo code needed.

Each bonus comes with a wagering requirement (e.g. 10x), meaning you must place bets totalling that multiple of the bonus amount. The specific terms for each bonus are listed in the bonus details.

After logging in each day, check the Promotions page for your daily bonus offer. Click the "Claim" button and the bonus will be credited instantly. Daily bonuses must be claimed within 24 hours.

Share your referral link or code with a friend. When they sign up and make their first deposit, you'll receive a referral bonus. You can find your referral code on your profile page.

Any unused bonus will be automatically cancelled once it expires. Make sure to use your bonus within the specified timeframe. Expiry details are listed in the bonus description.

Weekly cashback is calculated automatically every Monday. You receive a percentage of your previous week's net losses as cashback. The higher your VIP rank, the higher your cashback rate.

Enter your promotional code in the designated field during registration or when making a deposit. You can also redeem a code on the Promotions page after logging in.

No. You cannot withdraw directly from your bonus balance. Once the wagering requirements are met, any winnings earned from the bonus are transferred to your main wallet, and can then be withdrawn.

fv7 offers betting on all major sports worldwide, including cricket, football, tennis, badminton, basketball, and e-sports. Both live betting and pre-match betting are available.

Odds are the multiplier applied to your potential winnings. For example, at odds of 2.5, a ৳100 bet returns ৳250 (250 = 100 × 2.5). fv7 uses decimal odds.

If a match is cancelled or abandoned, the stake for that bet is fully refunded. For single bets, the stake is returned; for multi-selection bets, the cancelled selection is given odds of 1.0.

Live betting lets you place bets in real time while a match is in progress. Odds change moment to moment. If the odds shift while you're placing a bet, the system will notify you. Quick decisions are key.

The minimum bet is typically ৳10. Maximum bet amounts vary by event and market. Dedicated markets are available for high rollers.

A bet slip is a summary of your selected bets, showing the stake, odds, and potential winnings. Always review the details on your slip before confirming your bet.

Yes, the Cash Out feature is available on selected markets at fv7. You can lock in a portion of your winnings before the match ends. The cash-out amount depends on the current state of play.

Log in and go to "Betting History" or "My Bets" from the profile menu. There you can view the date, amount, odds, and result of every bet.

fv7 offers 1,200+ games including Live Casino (Baccarat, Roulette, Blackjack, Dragon Tiger), slots, fishing games, and crash games.

Yes. All games on fv7 are operated by licensed providers (such as Evolution and Pragmatic Play) and are RNG (Random Number Generator) certified. Every round is completely random.

Yes. All fv7 games are fully playable on mobile browsers, compatible with both Android and iOS. Just visit fv7.biz and start playing your favourite games.

Most games resume automatically once the connection is restored. For Live Casino games, the round result is saved on the server in the event of a disconnection.

A demo mode is available on selected slots games, letting you play without real money. Demo mode is not available for Live Casino games.

Yes. fv7's Live Casino features dedicated tables with Bangla-speaking dealers. Use the filter to find Bangla tables.

Yes. fv7 offers progressive jackpot slots where a portion of each bet contributes to the jackpot pool. These jackpots can reach lakhs of BDT.

No separate sign-up is needed. You are automatically enrolled in the VIP program as soon as you register at fv7. Points are earned with every bet you place.

VIP points are earned based on your betting amount and frequency. Once you reach a set points threshold, your rank upgrades automatically: Bronze → Silver → Gold → Platinum → Diamond.

VIP members enjoy: higher cashback rates, faster withdrawals, exclusive bonus offers, a dedicated account manager (at higher tiers), birthday bonuses, and access to exclusive tournaments.

VIP points can be redeemed for bonus credits, free bets, or special rewards. Redemption options are available on the VIP page.

Your rank may be reviewed if you are inactive for an extended period (over 90 days) or fail to meet the required monthly betting volume. See the VIP page for full details.

Yes. fv7 uses 256-bit SSL encryption. Your personal and financial information is stored on secure servers and is never shared with third parties.

Change your password immediately and notify us at support@fv7.biz. Our security team will investigate and take steps to secure your account.

Always use the official fv7.biz website. fv7 will never ask for your password via email or phone. Do not click on unfamiliar links. If you receive a suspicious message, notify support immediately.

Yes. You can enable mobile OTP verification from Profile Settings. Once active, you will be required to verify via OTP every time you log in.

No. fv7 never sells or shares your personal information. Specific data may only be used for payment processing or legal compliance purposes. See our Privacy Policy for full details.